bet 222 Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") applies to users of the bet 222 website and related services ("Platform"). By registering on our Platform or using our services, you are considered to have accepted the terms of this Policy.

bet 222 places the highest importance on its users' privacy. We commit that your personal information will be used only for the purposes described in this Policy and will not be shared with any unauthorised party.

This Policy works alongside our Terms and Conditions and both documents should be read together.

What Information Is Collected

bet 222 may collect your information through various methods. The types of information collected are listed below by category.

2.1 Registration and Account Information

Information you provide when creating an account includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Details of documents submitted for identity verification (such as a National ID card)

2.2 Financial Transaction Information

During deposit and withdrawal processes, we collect the necessary financial information, which includes:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction amounts and dates

2.3 Technical and Device Information

Information collected automatically while using the Platform:

• IP address and browser type
• Operating system and device model
• Login time, session duration, and page navigation records
• Cookie and local storage data

2.4 Communication Information

When you contact us via live chat or email, the content of that conversation and your contact details may be stored and used to improve service quality.

Purpose of Using Information

The collected information is used for the following purposes:

• Managing accounts and verifying identity
• Processing deposits, withdrawals, and other financial transactions
• Awarding applicable bonuses and rewards
• Ensuring account security and preventing fraud
• Providing customer support
• Maintaining technical improvements to the Platform and service quality
• Complying with applicable laws and regulations
• Implementing responsible gambling guidelines

bet 222 never sells your information to third parties or uses it for advertising purposes.

Data Storage and Security

bet 222 takes industry-standard technical measures to keep your personal information secure. All communication between our Platform and your browser is conducted through SSL encryption, which keeps data transfers safe.

4.1 Technical Security Measures

• SSL/TLS encryption applied to all connections
• Sensitive data stored in encrypted form in the database
• OTP verification to prevent unauthorised access to accounts
• Regular security audits conducted

4.2 Data Retention Period

Information may be retained for as long as your account is active and, after it is closed, for the period required by applicable law. Financial transaction records are generally retained for a longer period.

Sharing Information with Third Parties

bet 222 may share necessary information with specific third parties in the following limited circumstances:

5.1 Service Provider Partners

To process payments, necessary transaction information may be shared with mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as banks. This sharing is limited solely to completing transactions.

5.2 Technology and Service Infrastructure

We work with trusted technology partners for server hosting, data analysis, and technical support. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.

5.3 Legal Obligations

In cases of a court order or legal obligation, we may be legally required to provide necessary information to the relevant authorities. In such situations, we provide only the minimum information required.

Cookies and Tracking Technology

Cookies and similar technologies are used on the bet 222 Platform. Cookies are small text files stored on your device that are used to recognise you on subsequent visits.

6.1 Use of Cookies

• Managing sessions and maintaining login status
• Remembering user preferences and language settings
• Monitoring Platform performance and errors
• Improving security and preventing unauthorised access

6.2 Cookie Control

Most browsers have an option to disable cookies. However, please note that disabling cookies may cause some important Platform features to not work correctly, particularly those related to login and payments.

User Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You may request at any time to know what information is stored about you at bet 222. We are committed to providing that information within a reasonable time.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you may contact our customer support team to have it corrected.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, it may not be possible to delete financial transaction records and information subject to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional or marketing communications, you may request to opt out at any time. Service-related necessary communications may continue in that case.

Protection of Minors

bet 222 is an adults-only platform. It is strictly prohibited for anyone under 21 years of age to open an account or use the Platform. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration and additional identity documents may be requested if needed. If we have reason to believe that a minor has opened an account, steps will be taken to close that account immediately.

For more information on using the Platform responsibly, please read our Responsible Gaming Guidelines.

Changes to the Policy

bet 222 reserves the right to change this Privacy Policy at any time. In the event of significant changes, we will endeavour to notify registered users via email or through the Platform.

If you continue to use the Platform after changes have been made, you will be considered to have accepted the revised Policy. We therefore recommend checking this page regularly.

To learn about us, our values, and our service principles, visit our About Us page.

Contact and Complaints

If you have any questions about this Privacy Policy or any complaints regarding the use of your information, please contact us. Our customer support team provides assistance 24/7 in both Bengali and English.